I had to fly to Washington DC for a conference this week. Aside from the fantastic weather and the amazing cherry blossoms, there was something else that made my trip.
I met a gate unit manager named Quinn, who worked for US Airways at DC International airport.
There was a crazy storm front going from the US to Canada, delaying flights all over and leading to a lot of tired and frustrated passengers. So, with our flight facing a potential delay from a need for a crew shift, we could have easily joined the delay situation if not for the quick work of Quinn.
He took the initiative to check luggage that wouldn’t easily fit on the plane, and did it while cracking jokes and keeping everyone entertained. His jokes led to everyone giving up their luggage without a fight, and saved us time in loading and kept everyone moving on time.
Quinn obviously enjoyed his work. Either as a result of this enjoyment, or as a byproduct of it, he was VERY good at it. And, as a result of him enjoying his work, the rest of us really enjoyed our flight experience. He was able to make an entire plane load of people happy, and I’m certain that those people went and did nicer things with the rest of their days as a result of it. His actions created a ripple effect.
So, the magic of enjoying your work let him have an amazing impact for just doing his job. He could have done his job without being pro-active or entertaining. It would have cost him nothing to not overperform, but by doing so he made magic happen.
What could you do if you really loved the work you did?