The Magic of Enjoying Your Work

I had to fly to Washington DC for a conference this week. Aside from the fantastic weather and the amazing cherry blossoms, there was something else that made my trip.

I met a gate unit manager named Quinn, who worked for US Airways at DC International airport.

There was a crazy storm front going from the US to Canada, delaying flights all over and leading to a lot of tired and frustrated passengers. So, with our flight facing a potential delay from a need for a crew shift, we could have easily joined the delay situation if not for the quick work of Quinn.

He took the initiative to check luggage that wouldn’t easily fit on the plane, and did it while cracking jokes and keeping everyone entertained. His jokes led to everyone giving up their luggage without a fight, and saved us time in loading and kept everyone moving on time.

Quinn obviously enjoyed his work. Either as a result of this enjoyment, or as a byproduct of it, he was VERY good at it. And, as a result of him enjoying his work, the rest of us really enjoyed our flight experience. He was able to make an entire plane load of people happy, and I’m certain that those people went and did nicer things with the rest of their days as a result of it. His actions created a ripple effect.

So, the magic of enjoying your work let him have an amazing impact for just doing his job. He could have done his job without being pro-active or entertaining. It would have cost him nothing to not overperform, but by doing so he made magic happen.

What could you do if you really loved the work you did?

10 thoughts on “The Magic of Enjoying Your Work

  1. Christine Pantazis

    I love smiling, I love people who smile.
    Front Facing, front line workers deserve respect even if they’re a little grumpy. They have to deal with so many unhappy bitchy people through out their day.
    I’m always glad to see people working hard and making the best of their day. That kind of behaviour is contagious.
    I like happy contagious people.
    Great post!
    Christine Pantazis recently posted..A Few of My Favourite Things … Tools for SuccessMy Profile

  2. Edward Antrobus

    I don’t enjoy my job, but I don’t dislike it and I do enjoy working. That’s good enough for me.

    As far as the temperament of people who work in front of the public, it is important to remember that we are basically a mirror. If you are rude and obnoxious, we will be back. If you are polite and patient, we will do our best to get you on your way.

    Working in traffic control, I don’t like stopping traffic for several minutes at a time. But if you get loud at me or try to sneak through, then suddenly delaying you is the only thing I really want to be doing.
    Edward Antrobus recently posted..The Downside to Urgent CareMy Profile

    1. Alex Post author

      I think not disliking a job is the best that most of us hope for to be honest. There isn’t always excitement and passion for work, but there definitely shouldn’t be hatred.

      And yes, I’m surprised at how people thing pissing off the traffic controllers is ever a smart idea!

  3. Mrs. 1500

    I love this post. I know I will think about it when I am confronted with a problem I have to deal with, but cannot change. Quinn should be commended. Perhaps you could write a letter to US Airways? Or send an email with a link to this post?

    The front line airlines employees have to deal with so much sh*t from customers who should know better. The airline cannot possibly control the weather. It is not their fault that snow falls from the air from time to time. Getting angry at the gate worker won’t solve anything, but just might make them cranky. Quinn handled this situation wonderfully. (Of course, he is never working MY flight…)

    If I could do anything, I would open a bakery. I love to bake, but then it sits around and I eat it all. Not good for the waistline. But in a bakery, someone else will be eating it for me, AND paying me to bake it for them! Bonus!!!
    Mrs. 1500 recently posted..I don’t want Fries with my RetirementMy Profile

    1. Alex Post author

      I definitely wrote US Airways! Service like that can’t be ignored!

      And yes, baking is a lovely hobby that helps friends and local gyms *grin*

  4. Barbara Saunders

    Loving the work you do requires saying Yes! confidently and saying No! with equal confidence. I’m not a big believer in falling into a career that doesn’t suit and then using everything from meditation to psych meds to “make the most of it.” Need to work outside? Just say No! to jobs inside. And seek work outside. Love to work with people? Say Yes! to staying close to the customer or with your team members and No! to that isolating promotion.

    1. Alex Post author

      You speak a lot of wisdom. I think many people don’t take the steps to define what they require as part of their work. It’s not a lesson taught in school, so we all need to stumble towards learning it in real life. It can be difficult, but as you said, it will be rewarding. Thanks for your comment!


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